Dre Latiolais came out this morning to work on our rooftop AC unit, and I'd say that he went above and beyond the normal call of duty to get our apartment back to a livable temperature. Not only did he have to work around a difficult access to the roof, but also had to check potential problems in three different areas in the building. He did everything he had to do quickly, efficiently, and was a very nice guy to boot. I highly recommend him. Five stars.