We recently purchased a house in Gurnee with a newer ac unit. But after just 11 months we had the AC serviced 3 times. Initially we used a company besides Top tec. They claimed they fixed the issue and filled the coolant and left. 2nd time(Early 2020) we called top tec and they did a full check and walked us through the options and what would fix the issue for summer and then end of summer schedule a simple cleaning and we could access if everything worked or bigger issue. 3rd time (AUG 2020) system did not make it the entire summer and multiple issues now coming to light. With the help of Adam Baker, we laid out all the options and what would be best for the long run. Eventually, we just replaced the entire unit. They were able to install the NEXT DAY; Full AC unit (OUTSIDE), coils (inside), and through on a humidifier in just under 6 hours. Once completed the crew informed us about the PM program and how to make sure you register the new unit for the extended warranty to protect our new unit.
Everyone we have dealt with at Top Tec has been so knowledgeable and helpful through these stressful issues, we will be sure to use them again.